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ICT industry in Serbia: Condition and improvement by QMS

ICT industry in Serbia: Condition and improvement by QMS

Miladin Stefanovic, University of Kragujevac, Serbia
Milan Matijevic, University of Kragujevac, Serbia
Goran Devedzic, University of Kragujevac, Serbia

Abstract: The paper presents current level of the Serbian Information and Communication Technology (ICT) industry, global parameters of ICT in Serbia, aswell as some economic indicators. Existing problems and suggest actions necessary for improvement of IT in the Serbian industry are also defined. One approach to improvement of Serbian ITC industry is adopting a general framework policy for the integration of the acquis in the field of quality, standards and technical regulations, developing an updated national Quality Plan for the ICT. This paper willalso present development and implementation of Quality Management System (QMS) in Serbian ICT sector.

Keywords: ICT industry, QMS; quality management system; global parameters; economic indicators; SLOC; capabilities; infrastructures; standards; ISO; developing countries.

WJSTSD_V7N1_STEFANOVIC_MATIJEVIC_DEVEDZIC-Itemid=.pdf
WJSTSD_V7N1_STEFANOVIC_MATIJEVIC_DEVEDZIC-Itemid=.pdf