Smart KM Model: An Integrated Knowledge Management Framework for Organizational Excellence

Our SMART KM Model launched in 2014 provides an integrated Knowledge Management Framework (KMF) to help organisations achieve excellence and help ensures KM becomes part of organizational culture. Drawing on our best research, SMART KM provides a roadmap and clear process of managing knowledge within organizations including the creation, acquisition, transfer and use of knowledge, both within and between organizations. Our model also offers insight into KM processes; the challenges in introducing effective KM regime, and offers the SMART KM Model as a tool to overcome challenges.

Developing successful KM framework is a highly complex process, we offer number of services to assist and guide both public and private organisations at the various stages of introducing KM. aimed at managers of corporations and government policy makers providing an effective tool to help ensure KM becomes part of organizational culture. Drawing on MEKEI’s own research, and synthesizing the work of others in the KM area, the model will help to facilitate the process of managing knowledge within organizations including the creation, acquisition, transfer and use of knowledge, both within and between organizations. 

Our fully integrated approach assures:

  • Integrating KM with the organisation strategies and policies
  • Integrating people with process, information and technology
  • Integrating KM with the adopted excellence and quality arrangements
  • Integrating KM with external stakeholders

The KM framework has six stages:

1. KM Readiness Assessment

Assessing the organisation KM maturity is key stage for defining the appropriate KM strategies. Our consultants will assess the organisation maturity across the domains of people, process, information and technology. The assessments also include conducting a gap analyses against international best practices in each domain to highlight the various improvement opportunities.

Sample deliverables

  • Interviews and Surveys Records
  • Gap Analysis Reports
  • Best Practice Report
  • KM Strategic Options Report

2. KM Strategy Formation

The formation of a solid KM strategy is an important factor in deciding the strategic approach for implementing the KM programs as It identifies the required components for KM frameworks, how they operate and how should be introduced to the organisation. Our consultants will support the development of KM strategies in alignment with the organisation strategic imperatives, goals and objectives; our strategy work will also identify the set of aimed benefits.

Sample deliverables

  • KM Strategy
  • Benefits Map
  • Quick Wins Manual

3. KM Operating Models

Well-defined operating model is the key medium to translate KM strategy into actions. Developing the necessary business models will govern how the organisation creates, delivers, utilise values and sustains itself in the process by effectively capturing, validating and disseminating the necessary knowledge to achieve the organisation goals and objectives. Our experienced consultants will develop and tailor a fit-for-purpose operating model that’s drive the effective KM through people, process, information and technology. Our operating models will be complemented by number of tools, tailored plans and guiding principles to support KM implantation.

Sample deliverables

  • KM Operating Manual
  • KM Sustainability Strategy
  • KM Processes & Procedures
  • KMO Formation Plan
  • KMO Job Descriptions

4. Information Architecture

Defining information architecture is critical to enhance the knowledge assets searchability and findability. Our experienced consultants can assist in the development of information taxonomies and ontologies to reflect the organisational information architecture in alignment with the business processes, organisation unites and international best practices.

Sample deliverables

  • Knowledge Domains Manual
  • Information Classification Manual
  • Information Taxonomy/Ontology

5. KM Technology Advisory

Technology is a key enabler for KM; however it could also be a major distraction to KM framework development. Deploying the appropriate technologies in alignment with the adopted operating models is very important aspect of the overall success. Our consultants has architected managed the development some of the most sophisticated KM platforms globally and they can support your organisation to define, manage and deploy KM technologies in alignment the organisation drivers and international best practices.

Sample deliverables

  • KM System Logical Architecture
  • KM System Physical Architecture
  • KM Technical Requirements
  • KM System RFP (Request for Proposals)
  • Technical Evaluation Manual
  • KM Technology Road Map

6. KM Implementation Support

Embedding KM to the organisation culture and processes is one of the most challenging tasks in any KM initiative. Our consultants can help in many ways in assisting the various organisations to successfully go through the journey of change. The support services provided by us vary from providing the necessary coaching and training to the KM personnel all the way to provide full time resources onsite.

Sample deliverables

  • Rollout Plan
  • Change Management Strategy
  • Communication Plan
  • Stakeholders Management Manual & Tools
  • Training Materials
  • Workshops Delivery
  • Onsite Support
  • Implementation Outsourcing

Domain Specific Offerings

PMO Enhancement

Embedding knowledge sharing practices into project management offices (PMO) and enhancement of lessons learned capturing, validation and utilisation can enhance the overall performance of PMOs and project management practices, our experienced consultants can support on enhancing project management practices throughout projects, programmes and portfolios based on both PMI and OGC methodologies and processes.

Sample deliverables

  • PMO Knowledge Maturity Assessment
  • Project Learning Strategy
  • Lesson Learned Processes & Procedures
  • KM Performance Management Metrics

Knowledge Transfer & Nationalisation Programmes

Nationalisation of work forces becoming a key priority for many of the developing countries. KM could be one of the most effective medium to support the process of the various capability building initiatives. Our consultants do assist in planning and implementing the appropriate knowledge transfer strategies which will be supported by the needed arrangements and plans for shadowing, job rotation and domain specific training.

Sample deliverables

  • Knowledge Transfer Strategy
  • Knowledge Transfer Processes & Procedures
  • KM Performance Management Metrics

KM Performance Management

Performance Management forms a key part of the supporting KM initiatives, it also provides assurance to the senior management and the means to plan, monitor and manage KM activities. Our consultants can support the organisation efforts in defining performance indicators and Key performance indicators for activities related to knowledge capturing and utilisation of information and other KM activities, this work normally involve aligning the indicators to the existing performance management frameworks.

Sample deliverables

  • KM Performance Management Manual
  • PM Tools
  • Key Performance Indicators
  • Dashboards

To find out how MEKEI consultants can help your organisation implement a knowledge management framework, please contact