Dr Wafi Al-Karaghouli, BA Statistics (Baghdad), MPhil Statistics and Operations Research (London), PhD IS Failures (Brunel), Cert. TQM, Cert. PRINCE2, MBCS, MElite, MPROMS-G, MRESG,FINFOMS. Wafi has gained extensive experience with multinational companies and has twelve years industrial experience, of which one was a blue-chip, and nineteen years in Higher Education. A qualified practitioner in Total Quality Management (TQM) and in Project Management Methodology PRINCE2, the synergy between past industrial experience and academic interests enables him to attempt to “bridge the gap” between theory and practice. Hence, his research tends to take the form of participatory action research and has embraced topics such as information system failure in business, systems thinking, problem-solving, evaluation methodologies, organisational learning (OL) and knowledge management (KM). His areas of interest and research revolve around information technology systems failures (ITS), requirements engineering, IS in organizations, especially in retail, project management, operations management, TQM, civil aviation, healthcare, Islamic banking and business quantitative methods. Prior to Brunel, Wafi was a Senior Lecturer in Quantitative Methods and Information Technology at the University of Westminster, Westminster Business School (WBS), Marylebone Campus. Wafi is the founder and chair of the Middle East and Sustainable Developments Focus (MESDF) Group. He is also a member of the Heathrow Sector Steering Group. Wafi has published extensively on the subject of information systems failure in the retail sector and has contributed to the developments of the Wyatts Dealer Board System at Reuters in London, a Knowledge Management System at Merrill Lynch HSBC, Implementation and Use of Blackberry at Sage Publishing Company, and SITE, a Training Programme for new recruits at CACI Limited in London. Wafi has also contributed to the development of BAA’s fast-track check-in desks at Heathrow Airport and the Iris Recognition Immigration System (iris).